Privacy Policy

Last updated:

1. Introduction

Welcome to Bloxarynvorm. We are committed to safeguarding the privacy and personal information of all visitors, customers, and users of our website. This Privacy Policy explains in detail how we collect, use, store, disclose, and protect your personal data when you interact with our container mini-garden setup products and services. We understand the importance of privacy in the digital age, and we take our obligations under New Zealand privacy legislation seriously.

This Privacy Policy applies to all information collected through our website, as well as any related services, sales, marketing, or events conducted by Bloxarynvorm. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by the terms outlined in this policy. If you do not agree with any part of this policy, we encourage you to discontinue use of our website and services immediately.

Bloxarynvorm operates from New Zealand and is dedicated to providing high-quality container gardening products, including planters, soil mixes, seedling kits, herb garden setups, balcony garden accessories, and related horticultural supplies. Our commitment to privacy extends to every aspect of our business operations, ensuring that your personal information is handled with the utmost care and in compliance with all applicable regulations.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. We recommend reviewing this page periodically to stay informed about how we are protecting your data. Any significant changes to this policy will be communicated through a prominent notice on our website or via direct communication where appropriate.

2. Information We Collect

We collect various types of information to provide and improve our services related to container mini-garden setup products. The information we gather helps us personalise your shopping experience, process orders efficiently, and communicate with you about products, promotions, and gardening tips relevant to your interests. Below is a comprehensive overview of the categories of information we may collect.

2.1 Personal Information

Personal information refers to any data that can be used to identify you as an individual. When you interact with our website, place an order for container gardening products, create an account, subscribe to our newsletter, or contact our customer support team, we may collect the following types of personal information:

Full name (first name and last name)
Email address
Postal address, including street address, city, region, and postcode
Phone number (landline or mobile)
Billing and shipping addresses for container garden product deliveries
Payment information, including credit card details, bank account numbers, or other payment method details processed through secure third-party payment gateways
Account login credentials, including username and encrypted password
Order history and purchase preferences related to planters, soil, seeds, and gardening accessories
Communication preferences and marketing opt-in choices

2.2 Non-Personal Information

In addition to personal information, we also collect non-personal or aggregated data that does not directly identify you. This information helps us understand how visitors use our website, which container gardening products are most popular, and how we can improve the overall user experience. Non-personal information we collect includes:

Browser type and version (e.g., Chrome, Firefox, Safari, Edge)
Operating system and platform details
Internet Protocol (IP) address in anonymised form
Device type, screen resolution, and device identifiers
Referring website URLs and search engine queries that led you to our site
Pages visited on our website, including product pages for container gardens, herb kits, and balcony planters
Time spent on each page and overall session duration
Click patterns, scroll behaviour, and navigation paths through our catalogue
Geographic location data at a regional or city level
Language preferences and timezone settings

2.3 Information from Third Parties

We may receive information about you from third-party sources to supplement the data we collect directly. This may include information from business partners, marketing affiliates, analytics providers, and public databases. We use this supplementary information to enhance our understanding of our customer base and improve the relevance of our container gardening product offerings and communications.

3. How We Collect Information

We employ several methods to collect information from and about our visitors and customers. Understanding these methods will help you make informed decisions about the data you share with us. We are transparent about our collection practices and aim to collect only the information that is necessary for our legitimate business purposes in the container gardening industry.

3.1 Direct Collection

We collect information directly from you when you voluntarily provide it to us. This occurs in a variety of situations as you interact with our website and services. Direct collection methods include:

Completing registration or account creation forms on our website
Placing orders for container mini-garden kits, planters, seeds, soil, or accessories
Subscribing to our gardening newsletter or promotional email lists
Filling out contact forms or sending enquiries about our products
Participating in surveys, contests, or promotional campaigns related to container gardening
Leaving product reviews or ratings for items such as herb garden kits or balcony planters
Requesting customer support or assistance with orders
Engaging with our live chat or messaging features

3.2 Automated Collection

When you visit our website, certain information is collected automatically through various tracking technologies. These technologies help us analyse website traffic patterns, understand user behaviour, and optimise the performance of our site. Automated collection methods include the use of cookies, web beacons, pixel tags, log files, and similar technologies. Further details about our use of cookies can be found in Section 10 of this policy and in our separate Cookies Policy.

3.3 Collection from Public Sources

In some cases, we may collect information about you from publicly available sources, such as business directories, public records, or open data platforms. This information is used solely to verify details, prevent fraud, or enhance our understanding of customer demographics within the New Zealand container gardening market.

4. Use of Personal Information

We use the personal information we collect for a variety of purposes, all of which are aimed at providing you with an excellent shopping experience and ensuring the smooth operation of our container mini-garden setup business. We are committed to using your data responsibly and only for the purposes outlined below.

Processing and fulfilling orders for container gardening products, including planters, soil mixes, seed kits, herbs, and accessories
Managing your account, including login credentials, order history, and saved preferences
Communicating with you about order confirmations, shipping updates, delivery notifications, and post-purchase follow-ups
Providing customer support and responding to your enquiries, complaints, or feedback about our products
Sending promotional emails, newsletters, and marketing communications about new container gardening products, seasonal offers, and gardening tips (only with your consent)
Personalising your browsing experience by displaying relevant product recommendations based on your interests and past purchases
Conducting market research and analysing customer behaviour to improve our product range, website design, and overall service quality
Administering contests, surveys, and promotional events related to container gardening
Detecting, preventing, and addressing fraud, security breaches, and other potentially prohibited or illegal activities
Complying with applicable laws, regulations, and legal obligations in New Zealand
Improving our website functionality, performance, and user interface based on aggregated usage data
Managing internal business operations, including accounting, auditing, and record-keeping

We will not use your personal information for purposes that are incompatible with those listed above without first obtaining your explicit consent or unless otherwise required or permitted by law.

5. Legal Basis for Processing

We process your personal information only when we have a valid legal basis for doing so. Our processing activities are grounded in one or more of the following legal bases, as appropriate to the specific purpose and context of the data processing:

Consent: Where you have given us clear and explicit consent to process your personal information for a specific purpose, such as subscribing to our container gardening newsletter or opting in to receive promotional offers about new planter designs and seasonal products.
Contractual Necessity: Where the processing of your data is necessary for the performance of a contract to which you are a party, such as processing your order for a container mini-garden kit, arranging delivery of products to your address, or managing your customer account.
Legal Obligation: Where we are required to process your personal information to comply with a legal obligation, such as retaining financial records for tax purposes, responding to lawful requests from government authorities, or fulfilling regulatory requirements under New Zealand law.
Legitimate Interests: Where the processing is necessary for our legitimate business interests, provided that such interests are not overridden by your fundamental rights and freedoms. Our legitimate interests include improving our website and product offerings, understanding customer preferences in the container gardening market, ensuring the security of our platform, and conducting business analytics.

You have the right to withdraw your consent at any time where processing is based on consent. Withdrawing consent will not affect the lawfulness of any processing carried out before the withdrawal, nor will it affect processing that is conducted on other lawful grounds.

6. Data Sharing and Disclosure

We value your trust and are committed to being transparent about when and why we may share your personal information with third parties. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your data in the following circumstances, which are essential for operating our container gardening business effectively:

6.1 Service Providers

We engage trusted third-party service providers to assist us with various business functions. These providers are contractually obligated to handle your data securely and use it only for the purposes we specify. Categories of service providers include:

Payment processors and financial institutions that handle secure transactions for container garden product purchases
Shipping and logistics companies responsible for delivering your orders across New Zealand and beyond
Web hosting and cloud storage providers that maintain our website infrastructure
Email marketing platforms that facilitate the delivery of newsletters and promotional content about gardening products
Analytics and data analysis services that help us understand website traffic and customer behaviour
Customer relationship management (CRM) software providers
IT support and cybersecurity firms that help protect our systems and your data

6.2 Legal and Regulatory Disclosure

We may disclose your personal information if we believe in good faith that such disclosure is necessary to comply with applicable laws or regulations, respond to a court order, subpoena, or governmental request, protect our legal rights and interests, investigate potential violations of our terms of service, or detect and prevent fraud or security incidents. We will make every reasonable effort to notify you of such disclosures unless prohibited by law from doing so.

6.3 Business Transfers

In the event that Bloxarynvorm undergoes a merger, acquisition, reorganisation, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction. In such cases, we will ensure that the receiving party agrees to handle your data in a manner consistent with this Privacy Policy and applicable privacy laws. We will notify you of any such transfer and any changes to the processing of your personal information.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, as outlined in this Privacy Policy. The specific retention period depends on the nature of the data, the purpose of processing, and any legal or regulatory obligations that require us to retain certain records. Our data retention practices are designed to balance business needs with your privacy rights.

The following provides general guidance on our retention periods for different categories of data:

Account information is retained for as long as your account remains active and for a reasonable period thereafter to allow for account reactivation or address any outstanding queries
Order and transaction records are retained for a minimum of seven years to comply with New Zealand tax and financial reporting obligations
Customer support communications and enquiry records are retained for up to three years after the final interaction to ensure continuity of service
Marketing consent records are retained for as long as you remain subscribed to our communications, plus a reasonable period after unsubscription for record-keeping purposes
Website analytics and usage data in aggregated or anonymised form may be retained indefinitely for statistical analysis and business planning
Cookies and tracking data are retained in accordance with our Cookies Policy, typically ranging from session-based to a maximum of two years

When personal information is no longer required for any legitimate purpose, we will securely delete or anonymise it in accordance with our data disposal procedures. We employ industry-standard methods for data destruction to ensure that deleted information cannot be recovered or reconstructed.

8. Data Security

Protecting the security and integrity of your personal information is of paramount importance to Bloxarynvorm. We implement a comprehensive range of technical, administrative, and physical security measures to safeguard your data against unauthorised access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated to address evolving threats and vulnerabilities in the digital landscape.

The security measures we employ include, but are not limited to:

Secure Socket Layer (SSL) and Transport Layer Security (TLS) encryption for all data transmitted between your browser and our website, ensuring that sensitive information such as payment details and personal data are encrypted during transit
Encryption of sensitive personal data at rest using industry-standard encryption algorithms
Secure payment processing through PCI-DSS compliant third-party payment gateways, ensuring that credit card and financial information is handled in accordance with the highest security standards
Regular security assessments, vulnerability scans, and penetration testing of our website and systems
Access controls and authentication mechanisms to restrict access to personal information to authorised personnel only
Employee training and awareness programmes focused on data protection best practices and security protocols
Firewalls, intrusion detection systems, and anti-malware software to protect our network infrastructure
Regular data backups stored in secure, geographically distributed locations to ensure business continuity and disaster recovery
Incident response procedures to quickly identify, contain, and remediate any data security breaches

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security but are committed to continuously improving our security posture and promptly addressing any identified vulnerabilities.

9. Your Rights

As a user of our website and a valued customer, you have certain rights regarding the personal information we hold about you. We respect these rights and are committed to facilitating their exercise in a timely and transparent manner. Under the New Zealand Privacy Act 2020 and other applicable legislation, you may be entitled to the following rights:

Right of Access: You have the right to request access to the personal information we hold about you. Upon verification of your identity, we will provide you with a copy of your data, along with information about how it is being processed, the purposes of processing, and any third parties with whom it has been shared.
Right to Correction: If you believe that any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct or update it. We will promptly make the necessary amendments and notify any third parties who have received the incorrect data.
Right to Deletion: You may request the deletion of your personal information where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent, or where there is no overriding legitimate interest or legal obligation for us to continue processing it.
Right to Restrict Processing: In certain circumstances, you have the right to request that we restrict the processing of your personal information. This means that while we will continue to store your data, we will not actively process it until the restriction is lifted.
Right to Data Portability: Where technically feasible, you have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another organisation without hindrance.
Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or where processing is based on our legitimate interests. Upon receiving such an objection, we will cease processing your data for the specified purpose unless we can demonstrate compelling legitimate grounds.
Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing that occurred before the withdrawal.
Right to Complain: If you are dissatisfied with how we have handled your personal information or responded to a privacy-related request, you have the right to lodge a complaint with the Office of the Privacy Commissioner in New Zealand.

To exercise any of these rights, please contact us using the details provided in Section 15 of this policy. We will respond to your request within a reasonable timeframe, and in any event within the period prescribed by applicable law. We may need to verify your identity before processing your request to ensure the security of your personal information.

10. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content and advertisements. Cookies are small text files that are placed on your device when you visit our website. They help us recognise your device on subsequent visits and remember your preferences, such as your preferred container garden product categories or items in your shopping cart.

We use the following types of cookies on our website:

Strictly Necessary Cookies: These cookies are essential for the basic functionality of our website. They enable you to navigate the site, use core features such as adding container garden products to your cart, and access secure areas. Without these cookies, certain services you have requested cannot be provided.
Performance and Analytics Cookies: These cookies collect aggregated information about how visitors use our website, including which pages are visited most frequently, how long users spend on each page, and whether users encounter any error messages. This data helps us improve the performance and usability of our website.
Functionality Cookies: These cookies allow our website to remember choices you make, such as your preferred language, region, or display settings. They provide enhanced and personalised features, such as remembering your recently viewed container gardening products.
Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are relevant to your interests based on your browsing behaviour. They also help us measure the effectiveness of our advertising campaigns and limit the number of times you see a particular advertisement.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, set preferences for specific websites, or receive notifications when a cookie is being set. Please note that disabling certain cookies may affect the functionality of our website and limit your ability to use some features, such as adding items to your cart or completing a purchase of container gardening supplies.

For more detailed information about the specific cookies we use, their purposes, and how to manage them, please refer to our separate Cookies Policy, accessible via the link in our website footer.

11. Third-Party Links

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Bloxarynvorm. These links may be provided for your convenience, to offer additional resources about container gardening techniques, horticultural supplies, or related topics. However, we are not responsible for the privacy practices, content, or security of any third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit before providing them with your personal information. The inclusion of a link to a third-party website on our site does not imply endorsement of that website, its products, or its privacy practices. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

If you access a third-party website through a link on our site and subsequently provide personal information to that third party, your interaction with that website will be governed by their own privacy policy, not ours. We strongly recommend exercising caution and reading the privacy policies of all external websites you interact with.

12. Children's Privacy

Bloxarynvorm is committed to protecting the privacy of children. Our website and container mini-garden setup products and services are intended for a general audience and are not specifically directed at individuals under the age of 16. We do not knowingly collect, solicit, or store personal information from children under the age of 16 without verifiable parental or guardian consent.

If we become aware that we have inadvertently collected personal information from a child under 16 without appropriate consent, we will take immediate steps to delete that information from our records and systems. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us promptly using the details provided in Section 15, and we will take all necessary steps to remove the data.

We encourage parents and guardians to monitor their children's online activities and to educate them about the importance of never sharing personal information online without permission. If a minor is interested in our container gardening products, we recommend that a parent or guardian assist with any purchases or account registrations.

13. International Data Transfers

Bloxarynvorm is based in New Zealand, and our primary data storage and processing facilities are located within New Zealand. However, in the course of operating our business and providing our container gardening services, your personal information may be transferred to, stored in, or processed in countries outside of New Zealand. This may occur when we use third-party service providers whose servers or operations are located in other jurisdictions.

When we transfer your personal information internationally, we take appropriate steps to ensure that the data is protected to a standard that is consistent with the protections afforded under New Zealand privacy law. These measures may include:

Entering into data processing agreements with third-party service providers that include appropriate contractual safeguards for the protection of personal information
Ensuring that service providers in other jurisdictions are subject to privacy laws that provide a comparable level of protection to that under New Zealand law
Implementing technical security measures, such as encryption, to protect data during transit and at rest in overseas locations
Conducting due diligence assessments of third-party service providers to evaluate their data protection practices and compliance with applicable regulations
Limiting the scope and volume of personal data transferred internationally to what is strictly necessary for the intended purpose

By using our website and providing us with your personal information, you acknowledge and consent to the transfer of your data to jurisdictions outside of New Zealand where necessary for the provision of our services. We will always prioritise the security and privacy of your data, regardless of where it is processed or stored.

14. Changes to This Policy

Bloxarynvorm reserves the right to modify, update, or revise this Privacy Policy at any time to reflect changes in our business practices, legal or regulatory requirements, or advancements in technology. We are committed to keeping this policy current and accurate, and we encourage you to review it periodically to stay informed about how we are protecting your personal information.

When we make changes to this Privacy Policy, we will update the "Last updated" date at the top of this page to reflect the date of the most recent revision. For significant or material changes that may affect how your personal information is processed, we will provide additional notice through one or more of the following methods:

Displaying a prominent notice on our website homepage or at the top of this Privacy Policy page
Sending an email notification to registered users at the email address associated with their account
Requesting renewed consent where the changes involve processing activities that require your explicit agreement
Publishing a summary of changes alongside the updated policy for easy reference

Your continued use of our website and services after any modifications to this Privacy Policy constitutes your acknowledgement of the changes and your agreement to be bound by the updated terms. If you do not agree with the revised policy, you should discontinue your use of our website and contact us to request the deletion of your personal information.

15. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy, our data handling practices, or your personal information, we encourage you to reach out to us. Our team is dedicated to addressing your privacy-related enquiries promptly and thoroughly. You can contact us using any of the following methods:

Email: chat@bloxarynvorm.world
Phone: +64 9 579 1600
Postal Address: 13-15 Walls Road, Penrose, Auckland 1061, New Zealand

When contacting us about a privacy matter, please provide sufficient detail about your enquiry or request so that we can respond effectively. If you are exercising a specific privacy right, such as the right to access, correct, or delete your personal information, please include your full name, contact details, and a clear description of the action you are requesting. We may need to verify your identity before processing your request to protect the security of your data.

We aim to respond to all privacy-related enquiries within 20 business days, in accordance with the timeframes prescribed under the New Zealand Privacy Act 2020. If you are not satisfied with our response or how we have handled your personal information, you have the right to lodge a complaint with the Office of the Privacy Commissioner, which is the independent authority responsible for overseeing privacy law compliance in New Zealand.

We value your trust and are committed to maintaining the highest standards of data protection and privacy. Thank you for taking the time to read and understand our Privacy Policy. By choosing Bloxarynvorm for your container mini-garden needs, you are partnering with a company that respects and protects your personal information at every step.